Worktribe Consultant

Worktribe is a successful, friendly, and fast-growing SaaS company providing a market-leading cloud-based research and teaching platform for universities. 

During this period of expansion and growth, we are recruiting for additional Worktribe Consultants to join our team.  We are seeking people that will bring HE sector knowledge and skills to our growing team, so experience of working in the HE sector is a must, ideally in Research Administration or Teaching Management, using the Worktribe Platform.  Experience of working with SaaS products will also be beneficial.

This role will involve managing new customer implementations, running training courses, maintaining ongoing account management, producing documentation, contributing to proposals for product developments, and other activities related to SaaS delivery.

Regular travel of around 5 days a month will also be involved.

Responsibilities will include:

• Setting and managing customer expectations of our systems.
• Planning and running implementation projects.
• Regular contact with customers to progress implementation, working closely with development, support, and sales colleagues.
• Delivering consultancy activities such as leading workshops, advising on best practice, supporting data migration, etc.
• Solving complex issues and challenges as they arise, liaising with our product specialists, developers and other colleagues.
• Proactively managing all aspects of the customer relationship; nurturing the relationship, providing support, guidance and adding value.
• Supporting customers in planning their system upgrades.
• Supporting and delivering product demonstrations and training.
• Coordinating resources to meet project goals on time and on-budget.
• Business Process Reviews.
• Producing and continuously improving documentation.
• Monitoring and reporting of key performance indicator (KPI’s).
• Collaborating internally to support timeline, workflows, planning, and achievement of goals.
• Ensuring alignment with our ISO27001 policies.
• Managing a continuous improvement programme for our customers.

We are looking for people who are confident in mastering our university administration products and communicating in person and online with our SaaS customers.

Required abilities and attributes:

• Excellent knowledge of HE administration systems, platforms and processes.
• Skilled and confident communicator.
• Being confident working with senior customer project stakeholders.
• Exceptional organisational skills; proactive, responsive.
• Great attention to detail.
• Passion for customer engagement and success.
• Flexibility to react to changing situations.
• Degree level qualification or equivalent experience.
• An enquiring mind.
• Business Analysis and Project Management skills.
• Ability to pick up complex software products quickly from a functional as well as technical perspective.
• Passionate about technology and customer experience.

Company benefits

• 5% pension contribution.
• Personal Development Plans (PDPs) with individual learning budgets.
• Latest tech equipment.
• Cycle-to-Work Scheme.
• Team breakfasts & ad hoc social events.
• Access to Employee Assistance Programme (EAP) to support mental health.
• Free eye tests.
• Opportunity to volunteer and take part in fundraising events with our charity partner Frank Water.
• Opt in Private Medical Insurance.

How to apply

Please email your CV to jobs@worktribe.com (reference: Worktribe Consultant roles). You should include a covering letter detailing your suitability to the role. Closing date is 9am Thursday 17th July.

Please note that we are only accepting applications from candidates who have the Right to Work in the UK.

Note: This job description sets out key elements and responsibilities of the role and is not exhaustive nor constitutes a contract. Duties may be changed to meet changing needs or circumstances.

Worktribe is keen to improve the diversity of its workforce and actively encourage women and other under-represented groups to apply for this position.

Recruiters, please read our Note for recruiters.