Join Worktribe.

Friendly. Knowledgeable. Sincere.

Does that sound like you?

It’s an exciting time to join Worktribe. We’re a growing business with a rapidly increasing customer-base and constantly evolving software products.

We are always looking for talented, hardworking individuals to join our team. And we’re well known in the sector for our friendliness and sincerity – so we want to keep it that way!

Of course, we’re committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Here are a couple of the attributes that we think are essential if you want to join our tribe…

 

Bright ideas.

Finding creative solutions to complex challenges is something we do every day. You’ll enjoy bouncing ideas around with the team and helping turn them into reality.
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Great communications skills.

We’re all about collaboration, so you’ll need to be able to listen to and engage with team members and clients at all levels effectively.

A positive attitude.

We’re a small, fast moving team with a “can do” attitude. You’ll need to bring a positive and proactive mindset, ready to get stuck in wherever you are needed.

Current vacancies

Support and Testing Agent - Bristol

Salary: £20,000-22,000 PA
Location: Bristol
Type: Permanent Full Time
Apply by 5pm 19th October
Starting date: ASAP

We have an exciting opportunity for someone to join our support team at our offices in the centre of Bristol, providing product support to customers and our implementation consultants, alongside software testing to support our development team.

This role will involve talking directly to customers to investigate and resolve support queries, configuration of our software to customer requirements and ongoing product testing in collaboration with our software developers.

You will receive training and shadow another support agent for a limited period before being expected to handle support requests on your own. You will have the backup of our current support and the development team.

You’ll need to be a sociable, diplomatic, self-starting individual with an extreme attention to detail.

We’re looking for a pragmatic problem-solver who understands best practice and gets things done.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.

Responsibilities

  • Ensure that all support processes and procedures are adhered to.
  • Ensure all support tickets are responded to promptly, appropriately and professionally.
  • Escalate support calls as required to developers and/or account handlers.
  • Pro-active testing of new features and product upgrades, writing testing reports and managing internal support tickets.
  • Ensure that all support calls are correctly logged on our ticketing systems.
  • Be aware of release schedules and proactively test new features.
  • Ensure that any issues are correctly logged with the development team.
  • Provide support with customer data import and setup processes.
  • Be able to perform exhaustive and complete troubleshooting before escalation.

Required Abilities

  • High level of IT literacy; you must be a ‘digital native’ who can fluently learn new systems.
  • Excellent verbal and written communications skills.
  • Attention to detail.
  • Good timekeeping.
  • Good interpersonal skills.

To apply, please email us with your CV or similar.

Recruiters, please read our Note for recruiters.

Implementation Consultant - Bristol

Salary: £35k-£45k PA dependent on experience 
Location: Bristol preferred, can be home-based
Type: Permanent Full Time
Apply by 5pm 8th October 2018
Starting date: ASAP

Worktribe is a successful, friendly and fast-growing B2B SaaS company that makes and supports enterprise systems for universities.

We have a reputation for quality software with an intuitive UI. With a rapidly-increasing customer base, we are adding to our growing team with an exciting opportunity for an Implementation Consultant to work at our Bristol office and from home.

Ideally you will be based in Bristol or nearby. If home-based, there will be a requirement for regular travel to the Bristol office.

You will work with our Senior Implementation Consultants who work remotely, creating positive and constructive relationships with customers across the UK, exceeding their expectations in the delivery of our services and software.

You’ll need to be confident mastering our university administration products and communicating in person, email, VoIP etc. with enterprise SaaS customers.

This role will involve dealing with our customers for ongoing implementation projects, managing new customer implementations, running training courses and other activities related to SaaS implementations.

You will receive training from our development, sales and implementation teams and will have worked with SaaS products before.

Responsibilities

  • Setting and managing customer expectations of our systems.
  • Planning and running implementation projects.
  • Regular contact with customers to progress implementation, working closely with development, support, and sales colleagues.
  • Delivering consultancy activities like leading workshops, advising on best practice, supporting data migration, etc.
  • Solving complex issues and challenges as they arise, liaising with our product owners and your senior implementation colleagues and Account Managers.
  • Supporting and delivering product demonstrations and training.
  • Coordinating resources to meet project goals on time and on-budget.
  • Business Process Reviews.

Required Abilities

  • Skilled and confident communicator.
  • Exceptional organisational skills; pro-active, responsive.
  • Attention to detail.
  • Relevant industry experience.
  • Degree level qualification or equivalent experience.
  • An enquiring mind.
  • Be confident working with senior customer project stakeholders.
  • Broad knowledge of administration systems, platforms and HE.
  • Business Analysis, Project Management.
  • Good interpersonal skills and timekeeping.

The ideal candidate:

  • Is responsible, proactive, dedicated and comfortable owning projects.
  • Has experience of HE Research Administration and Curriculum Management.
  • Has a broad awareness of our products.
  • An informal, friendly style to match our company culture.

There will be regular travel involved; 5-6 days a month, which may be more from time to time during project kick-offs and during your trial period, when you may visit our Nottingham and Edinburgh offices. This role will offer plenty of scope to grow.

Note: This job description sets out key elements and responsibilities of the role and is not exhaustive nor constitutes a contract. Duties may be changed to meet changing needs or circumstances.

How to Apply

Please email us with your CV or similar.

Provide examples of your writing (technical and/or non-technical).

Be prepared to demonstrate and provide examples of past experience.

Recruiters, please read our Note for recruiters.

Product Owner (Curriculum) - Bristol

Salary: £45k+ PA negotiable dependent on experience
Location: Bristol (preferred)
Type: Permanent Full Time

Apply now
Starting date: ASAP

Worktribe is a successful, dynamic, growing, friendly SaaS company that makes and supports our own enterprise systems for universities.

We have a reputation for quality software with an intuitive UI. With a rapidly-increasing customer base, we are adding to our growing team with an exciting opportunity for an exciting opportunity for an experienced, resourceful Product Owner at our Bristol office.

You will be responsible for the ownership of our Curriculum Management product, in a fast-paced environment and drive data led decision making into the delivery teams. You will be confident and adept at managing the full product lifecycle, and be responsible for producing documentation for the implementation and sales teams. Great user experience is at the forefront of our business and so you should be focussed on delivering the most intuitive UX possible. You must have experience in working with development teams and be able to prioritise backlogs of work. Business analysis is a core component of the role, and as such you must have an analytical mind and pay high attention to detail. You will ideally have experience of working on software products for the higher education market.

We expect our Product Owners to build strong relationships with market stakeholders, benchmark against external trends whilst gaining insight from client user groups and forums – all feeding into the roadmap and continuing the evolution of our product suite. You must have strong stakeholder management and be able to engage with both internal and external stakeholders at all levels. Our ideal candidate must be a flexible, confident self-starter, an adept problem solver, some who enjoys a challenge and importantly be very comfortable with change!

The role may also expand into responsibilities for driving and defining the launch of new products and services within our company. As such we’re looking for somebody who has a solid grasp on business & marketing strategy and development methodologies in order to deliver high-quality product(s) to increase company revenue.

You would be joining an excellent team and working environment, with the chance to make a real impact at a rapidly expanding company. This role will involve an element of travel where required.

Responsibilities

  • Management of product lifecycle.
  • Ownership of product voice and vision.
  • Ensure product aligns with company mission and goals.
  • Establish timelines and product benchmarks.
  • Develop product roadmap.
  • Produce product documentation (including user guides, release notes).
  • Consolidate data into necessary product requirements.
  • Establish product initiatives to align with business goals.
  • Collaborate with product dev team and platform architects to establish timeline workflows and goals.
  • Evaluate available client and market data for product strategy and development work.
  • Presenting your product to internal & external stakeholders.
  • Ensure alignment with our ISO27001 policies.

Skills/abilities

Essential:

  • Bachelor’s degree in business, computer science, or related field, or equivalent experience.
  • Three years previous experience as a product owner, business analyst, or in a related field.
  • Solid understanding of the product lifecycle.
  • Solid business analysis skills, such as requirements gathering, prioritisation.
  • Good understanding of software development processes, and up-to-date on industry standards and best practices.
  • Able to build strong working relationships with clients, developers, implementors, testers and senior management.
  • Comfortable demoing products to internal and external stakeholders as/when required.
  • Adept at working with both technical and non-technical teams across the UK.
  • Ability to balance and champion business, brand and customer needs.
  • Excellent verbal and written communication skills.
  • Accurate and precise attention to detail.
  • Ability to make pragmatic decisions about business priorities in a fast moving environment.
  • Confidence to make clear and well-thought recommendations to influence decisions.
  • Passionate about the web, technology and customer experience.
  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).

Desirable:

  • Prior experience in SaaS.
  • Education sector experience.
  • Project management skills.
  • Broad knowledge of administration systems, platforms and HE.
  • Certification for Product Ownership.

The ideal candidate:

  • Is responsible, proactive, dedicated and comfortable owning projects.
  • An informal, friendly style to match our company culture.

Note: This job description sets out key elements and responsibilities of the role and is not exhaustive nor constitutes a contract. Duties may be changed to meet changing needs or circumstances.

To apply, please email us with your CV or similar.

Recruiters, please read our Note for recruiters.

Think you could fit in?

We’re always looking for bright, creative and hardworking individuals to join our team, so even if there isn’t a role here that suits you – we’d love to hear from you.

Send us your CV, video, or whatever you think will best explain what you will bring to our team, and we’ll be in touch.